Delivery Policy

All of our orders are processed and dispatched from our warehouse and fulfilment center in Leicester, UK.

We have a dedicated postage and packaging department who are committed to getting the items shipped out to our buyers as quickly and as securely as possible.

We aim to get all orders placed before 2pm dispatched the same day (Monday-Friday), however this is not always possible sometimes due to our team being busy more then usual. So, we request our valued customers to be patient and wait for the order status email.

Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacements or refunds will be provided in these cases.

Due to lack of courier liability, we are unable to provide refunds or replacements for orders sent using the Yodel Small Parcel 48 Non-POD service.

Our orders are fulfilled using a variety of 3^rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.

We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.

In the unlikely event that your buyer has not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.

The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.

Please note, you will be responsible for all Taxes and Customs related costs in the destination country. We are not able to refund shipping costs for international orders which fail due to customs.

We highly advise you to check the destination country’s laws regarding importing vaping products or CBD products before placing orders. Certain products may require special licenses or permits to be imported. We are not responsible for losses incurred due to shipments which are rejected or confiscated by local customs.

For any queries regarding delivery or tracking, please contact our customer relations team on vapecenter.co.uk@gmail.com with order number in subject line.